If you are a health care professional we may collect personal information about you in order to:
conduct clinical trials;
- inform you of our events, products, new products and product recalls;
- fulfil our statutory pharmacovigilance reporting obligations;
- organise your travel for our events and third party educational events sponsored by us;
- improve our products and services and marketing activities, including by conducting market research;
- manage our relationship with you; and
- comply with our reporting obligations pursuant to the Medicines Australia Code of Conduct (Code) as further detailed in Section I D, below.
This personal information includes such things as your name, contact details, specialty and qualifications, professional association membership number, details of your hospital or medical and consulting room, whether you are a member of an Amgen advisory board or an advisory board of a similar organisation, and your bank details (if you provide services to us). If you attend one of our events and/or third party educational events sponsored by us and we arrange your travel, we may also collect your passport details and airline frequent flyer numbers.
We may collect this personal information from you (such as when you register for one of the events) or your representatives, as well as customer relationship management companies and marketing agencies.
For the purposes referred to above, we may disclose your personal information to customer relationship management companies, third party event organisers, third party suppliers who assist us in providing our products and services (such as booking your travel and analysing personal information to improve sales targeting and recommendations), market research agencies, and others where required or authorised by law. If you are attending an international event, these services providers may be located in the country in which the event is located.
We also collect personal information regarding investigators and their staff involved in clinical trials. This information will be retained by Amgen Australia in a database. The database is held by Amgen Australia’s parent company (Amgen Inc. in Thousand Oaks, California, U.S.) and accessible worldwide by Amgen. Amgen may use the database for purposes including but not limited to matching investigators to suitable trials, monitoring trial progress, and assessing administration and conduct of trial sites. Amgen may also share with clinical research organisations world-wide data held in the database regarding investigators where Amgen engages such organisations to assist in the conduct and management of a trial. Further we may use this information to comply with our legal and regulatory obligations, including where required, disclosure to regulatory agencies. (e.g., the U.S. Federal Food and Drug Administration, the European Medicines Agency, the Australian Therapeutic Goods Administration and the New Zealand Medicines and Medical Devices Safety Authority).
We may also disclose your personal information to third parties outside of Australia who provide us technical support and assist us in enhancing our systems. In such cases Amgen Australia will comply with applicable laws to which Amgen Australia is subject to ensure that your information is protected.
If you are a health care professional who provides information to us through our website, you should also read the section below.